Hallagenna Cottages

Terms and Conditions

Covid 19 Updated version June 2020

  1. Guests are requested to arrive from 5:00 p.m. onwards on the first day of their holiday.
  2. On arrival, please use the key safe located outside the property in your courtyard. A key safe code will be sent to you by email once you have paid your final balance.
  3. Cottages are to be vacated by 9:00 a.m. on the day of departure.
  4. On departure, please return the keys to the key safe, lost/unreturned keys will be charged at cost.
  5. Well behaved dogs are welcome, by prior arrangement. Maximum of 2 dogs per cottage. Please contact us if you wish to bring a third dog. Minimum charge £25.00 per dog per week. Dogs are not allowed in the bedrooms of the cottages.
  6. Bookings require a deposit of 30% at time of booking. Full balance required 6 weeks prior to arrival. In the case of a booking being made within 6 weeks, the whole sum would be payable on booking.
  7. If full payment is not received 6 weeks prior to arrival, then the proprietors reserve the right to re-advertise the cottage and accept further bookings. The Deposit remains Non-refundable.
  8. Especially due to the Covid 19 situation the property should be left in a clean and decent condition, we have provided cleaning materials for you. Please place used bed linen, towels, dish cloths and tea towels into the laundry bags provided (specific instructions will be left in the cottage and also found in our Welcome Pack) All breakages will be charged for. If extra cleaning is required over and above the normal, a set charge of 20 will apply.
  9. Only the stipulated number of guests can stay in any property. No surprise extra guests unless previously agreed.
  10. Cancellation by guests - Deposits are Non-Refundable, and cancellation charges are as follows:-
    • 40% of Balance within 4 weeks of start date of holiday
    • 60% of Balance within 3 weeks of start date of holiday
    • 80% of Balance within 2 weeks or less
    If the total balance is paid in one single payment, then 30% of this is considered to be the 'Deposit', and the remainder considered to be the 'Balance'.
    We recommend guests to consider Travel/Holiday Insurance to possibly cover against unforeseen circumstances.
  11. Cancellation by us - If for unforeseen circumstances, we are unable to provide the property as booked, we will endeavour to provide alternative accommodation in another of our properties, or somewhere locally, with prior agreement. If this is not suitable, then liability is limited to a full refund of monies paid to the proprietors.
  12. The Proprietors shall not be held responsible or liable for any loss or damage to valuables, personal property of any kind, motor vehicles, motor cycles, boats etc or personal injury or death, direct or indirect, irrespective of how it was sustained, occasioned or caused to anyone of any age (including persons under 18 years) who is a resident or invitee of the proprietors whether caused by or resulting from any default, wilful act, negligence, omission, neglect or otherwise on the part of the Proprietors, their servants or agents or any residents, guests or invitees.
  13. All of our cottages are Non-Smoking. Each cottage has its own private patio area where smoking is permitted.
  14. We have Horses and pets on site. Guests are therefore requested to exercise caution, and not to feed the animals without prior arrangement.

Covid 19 related clauses,

Any guests who have to extend their stay through Covid 19 illness and are unable to return home and have to self-quarantine at Hallagenna Cottages will be charged at the daily rate for the duration of their extended stay.

If Covid 19 lockdown measures are put in place by the Government and guests are no longer allowed to travel and stay overnight or we are advised by the Government to close, then an option to reschedule the holiday or request a full refund of any monies already paid will be given for anybody with holidays booked for the effected dates only.

Please refer to our Welcome Pack for Covid 19 practises and guidelines.

Holiday Cottages on Bodmin Moor -Hallagenna Cottages